Data Deletion

HeyThere360 is operated by CBG Companies LLC. The public site is https://www.heythere360.com. Client operations use the Brain portal at https://app.heythere360.com.

This page explains how to ask us to delete a website inquiry, and how to disconnect Google or Meta and request deletion of data those connections stored.

Deleting data we hold does not delete or manage your business email. HeyThere360 does not host client email.

Let’s Talk submissions are stored in the HeyThere Business Brain. They are not sent to GoHighLevel.

To delete an inquiry, email hello@heythere360.com or bryan@heythere360.com with the subject “Privacy Request” or “Data Deletion,” the email you used on the form, and the business name.

We will verify the request using that email before deleting the inquiry, except for records we must keep for security, tax, or legal reasons.

Revoking Google or Meta access stops new use of those credentials. We then clear or invalidate stored tokens for that provider when reasonably practicable.

Disconnecting does not delete content already published to Facebook, Instagram, or Google Business Profile, and it does not delete your Google or Meta account.

Disconnecting one provider does not delete the other provider’s data, and it does not delete unrelated Brain records.

Google: open https://myaccount.google.com/permissions and remove HeyThere360.

Meta: Facebook → Settings & privacy → Settings → Apps and websites → remove HeyThere. You can also send a data deletion request from removed apps. When that callback is configured, Meta notifies HeyThere360 and you receive a confirmation code.

Email hello@heythere360.com after you revoke access so we can clear stored tokens. The portal also has a Disconnect control for connections. That control is being repaired, so revocation at Google or Meta plus an email is the reliable request. You do not have to wait on the portal button.

For a Meta deletion we process: encrypted Meta credentials and page or Instagram tokens for the matched connections, Meta publish jobs that were still queued, and Meta-derived performance snapshots tied to those connections.

For a Google-scoped request: Google OAuth tokens for that connection are cleared, and Google publishing or review sync for that connection stops.

For a website inquiry request: the consultation record we hold in the Business Brain, subject to the retention limits in the Privacy Policy.

We may keep a sanitized audit record — a timestamp, the type of action, and a confirmation code — that does not include access tokens.

Contracts, invoices, consult notes, and other service records that are not the data you asked us to delete may be kept for business, tax, and legal reasons, as described in the Privacy Policy.

Content already live on Facebook, Instagram, or Google stays under your control on those platforms.

A Meta callback is acknowledged with a confirmation code. Processing usually finishes shortly after the request.

Email requests are acknowledged within a commercially reasonable time, and within any period the law requires. Deletion may wait on identity verification.

If Meta gave you a confirmation code, open the status URL from the request, or visit https://app.heythere360.com/meta/deletion-status?code=YOUR_CODE and replace YOUR_CODE.

An unknown code does not reveal whether an account exists.

For an email request, reply to our acknowledgment or write to hello@heythere360.com.

HeyThere360, operated by CBG Companies LLC

Bellevue, Nebraska

hello@heythere360.com or bryan@heythere360.com

Phone: 402-881-0057

Privacy Policy: https://www.heythere360.com/privacy

Terms: https://www.heythere360.com/terms